Shipping Policy

Last updated: December 15, 2025

At ROC NY Rotties – All Things Dogs, we take care to ensure that all shipped items are packaged securely and handled responsibly. Please review our shipping policy below.

Shipping Availability

We currently ship select physical products within the United States. Shipping availability may vary depending on the item. Live animals are not shipped unless explicitly discussed and agreed upon in advance.

Processing Time

Orders typically require processing time before shipment.
Custom items require additional time for creation and preparation.
Processing times will be communicated at the time of order or inquiry.

Please note that processing time is separate from shipping time.

Shipping Rates & Methods

Shipping costs are calculated at checkout or communicated prior to shipment.
Rates are based on package size, weight, and destination.
We use trusted shipping carriers to ensure reliable delivery.

Delivery Timeframes

Estimated delivery times depend on the shipping method selected and carrier performance. Delivery dates are not guaranteed, especially during holidays or peak shipping periods.

Order Tracking

Tracking information will be provided when available once an order has shipped.

Damaged or Lost Packages

ROC NY Rotties is not responsible for delays, damage, or loss caused by the shipping carrier. However, if your item arrives damaged, please contact us within 48 hours of delivery with photos so we can assist in resolving the issue.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. We are not responsible for packages delayed or lost due to incorrect or incomplete address information.

Local Pickup

Local pickup may be available for certain items or services. Pickup arrangements will be discussed and confirmed individually.

Questions

If you have questions regarding shipping, delivery, or pickup options, please contact us through our website prior to placing your order.